Automatically recommend Help Center articles when shoppers ask a question in Chat
Shoppers can receive answers to their inquiries before getting to an agent by having relevant articles from your Help Center suggested during Chat interactions - when they type in the Chat, they'll get a suggestion for a helpful article from your Hel
When you enable Article Recommendation in Chat, Gorgias' AI automatically recommends articles from your Help Center to answer shopper's questions. You can Train the AI to improve its recommendations and help you find gaps in your Help Center content.
